At Gissah, your satisfaction is our priority. We are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, our Return & Refund Policy is outlined below.
Returns
- Unopened and unused products may be returned within 14 days of the delivery date.
- Products must be returned in their original condition, including all original packaging and accessories.
- Once the returned item has been received and inspected, an eligible refund will be issued using the original payment method. Processing times may vary depending on your payment provider.
Non-Returnable Items
To protect the quality and hygiene of our fragrance products, the following items are not eligible for return or exchange:
- Opened or used products.
- Products damaged due to misuse or improper handling.
- Products returned without their original packaging or missing accessories.
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 48 hours of delivery and provide:
- Your order number.
- Clear photos of the product.
- Photos of the shipping package, if applicable.
After reviewing your request, we will arrange a replacement or issue a full refund if the damage or defect is confirmed.
Shipping Costs
- If the return is due to our error, a damaged item, or an incorrect product, Gissah will cover all return shipping costs.
- For all other approved returns, the customer may be responsible for the return shipping costs.
How to Request a Return
To request a return or exchange, please contact our Customer Support team through:
- Email: support@gissah.shop
- Contact Us page on our website.
Our team will review your request and provide further instructions as quickly as possible.
Consumer Rights
This Return & Refund Policy is governed by the applicable laws of the Kingdom of Bahrain. Nothing in this policy limits or affects any mandatory consumer rights that may apply under the laws of the country where the sale or delivery takes place, where such rights are required by law.